Review of TeamSays: Anonymous Feedback for Team Insights

Overview

TeamSays is a platform designed to help organizations gather anonymous feedback from their teams to improve retention, engagement, and transparency. The service aims to provide actionable insights through anonymous chats and AI-driven analysis of conversations.

The platform is marketed as a tool that can help managers understand their team's true sentiments, thereby reducing attrition and increasing productivity. It supports multiple languages and is accessible on both mobile and desktop devices.

User Experience

Setting up TeamSays is straightforward, with a claimed setup time of just 10 minutes. The platform offers a 7-day free trial, allowing potential users to test its features before committing to a purchase.

The user interface is designed to be user-friendly, with no technical skills required to operate the system. This makes it accessible to a wide range of users, including those from non-technical backgrounds.

Pricing Model

Detailed pricing information for TeamSays is available on their website. The platform offers a free 7-day trial to all new users, allowing them to explore the features and benefits of the service without any financial commitment.

After the trial period, users can choose from various subscription plans that cater to different needs and team sizes. The pricing is designed to be competitive, with a focus on providing value for money.

Value Proposition

TeamSays positions itself as a cost-effective solution for improving employee retention and engagement. By reducing turnover, the platform claims to offer a return on investment (ROI) of up to 282%, based on a 1% reduction in turnover for an average company.

The pricing is structured to reflect the potential savings in employee turnover costs, which can range from 20% to 400% of an employee's annual salary, according to industry research.

Core Features

TeamSays offers several key features designed to enhance team communication and management. These include anonymous chat functionality, AI-driven conversation analysis, and actionable reports based on sentiment breakdowns.

The platform also supports multiple languages, making it accessible to global teams. Additionally, it provides calculators for employee retention, engagement, turnover cost, diversity score, and absenteeism rate, which can help in data-driven decision-making.

User-Friendly Design

One of the standout features of TeamSays is its user-friendly design. The platform is easy to set up and use, with no technical expertise required. This makes it an ideal solution for managers and HR professionals who need a straightforward tool to gather and analyze feedback.

The anonymous chat feature ensures that team members feel safe to express their true opinions, leading to more honest and candid feedback.

Getting Started

To get started with TeamSays, users can sign up for a free 7-day trial on the platform's website. The setup process is quick, taking approximately 10 minutes to complete.

Once registered, users can create questions and generate a chat link to share with their team. The anonymous chat feature is available 24/7, allowing team members to provide feedback at any time.

Analyzing Feedback

After gathering feedback, TeamSays uses AI to analyze and summarize conversations. Users can view actionable reports and sentiment breakdowns to understand the overall mood and issues within their team.

For more detailed insights, users have access to raw transcripts of the conversations, ensuring that they can derive their own conclusions if needed.

Support Channels

TeamSays provides customer support through various channels, including email and live chat. The platform also offers comprehensive documentation and a blog with tips and best practices for using the service.

For users who need more hands-on assistance, TeamSays offers a live demo of the platform, allowing potential customers to see the features in action before making a purchase.

Response Time

While specific response times are not detailed on the website, TeamSays emphasizes the importance of customer satisfaction and aims to provide timely support to all users. The availability of multiple support channels suggests a commitment to resolving issues efficiently.