Intelligent WhatsApp E-commerce Solution for Retail Stores & D2C Brands
Streamline your business with AI-powered messaging on WhatsApp
Key Aspects
- platform
- intelligent language detection
- product knowledge
- order management
- payment collection
- customer support
- customizable user journeys
Tags
Instastack Features
Intelligent Language Detection
Instastack's platform supports a wide range of Indian languages, including Hindi, Marathi, Gujrati, Tamil, and even a mix of Hindi and English (Hinglish). This feature allows businesses to cater to a diverse customer base, enhancing communication and customer satisfaction.
Product Knowledge
The OpenAI model used by Instastack is trained specifically on your product catalog and brand guidelines. This ensures that all responses provided to customers are accurate and aligned with your brand's messaging, improving the overall customer experience.
Store Management (OMS)
Instastack offers a comprehensive Order Management System (OMS) that includes both an app and a web console. This allows businesses to efficiently manage orders, track payments, and maintain a seamless workflow, enhancing operational efficiency.
Instastack Pricing Information
Startup Plan
Ideal for small outlets like cafes, restaurants, and grocery stores, the Startup Plan costs ₹4990 per year after a discount. It includes up to 5000 conversations per month and real-time payment collection, making it a cost-effective solution for businesses looking to start their WhatsApp-based e-commerce.
Pro Business Plan
Suitable for larger retail stores and supermarkets, the Pro Business Plan is priced at ₹9990 per year after a discount. It supports up to 10000 conversations per month and offers real-time payment collection, catering to the needs of more extensive operations.
Enterprise Plan
Designed for D2C brands, healthcare, and fintech companies, the Enterprise Plan offers unlimited conversations per month and real-time payment collection. Pricing is customized and requires contacting the sales team, reflecting its tailored approach to meet the specific needs of large enterprises.
Instastack Usage Instructions
Creating Your Own User Journey
Instastack enables businesses to collect essential customer information, such as names and shipping addresses, in a conversational manner. This personalized approach helps in building customer relationships and streamlining the order process.
Collecting Payments
With Instastack, businesses can present instant payment links to customers upon order confirmation. After payment, the order is automatically pushed to the backend for processing, ensuring a smooth and efficient transaction process.
Instastack Common Issues and Problems
Logistics and Refunds
For businesses needing logistics support, Instastack collaborates with leading 3PL aggregators to facilitate order fulfillment. Additionally, the platform implements the business's cancellation policy, ensuring that refunds are handled according to the established guidelines.