Review of Ease By AI's Premier Global Platform for WhatsApp Business API & Unified Team Inbox

Official WhatsApp API & Bulk Messaging Plan

Ease By AI offers an affordable pricing model for businesses looking to utilize the Official WhatsApp API and connect multiple WhatsApp numbers. The plan includes sending bulk messages to existing customers for transactional or marketing purposes using APIs and an inbuilt CRM. Additionally, it allows for replying to messages via a chat inbox.

The pricing for this plan is structured with a one-time platform charge, which is $0 for the USD plan and Rs 0 for the INR plan. This cost covers the setup and access to the platform's features.

WhatsApp Basic Chatbots And Automations Plan

For businesses interested in creating basic WhatsApp chatbots and automations, Ease By AI offers a specialized plan. This plan is ideal for intro chatbots, lead generation chatbots, and sending bulk messages to existing customers. It also includes the ability to add up to 5 team members to reply to customer messages via a chat inbox.

The one-time platform charge for this plan is $379 for the USD plan and Rs 28000 for the INR plan. This fee includes access to the CRM, inbox, bot builder, automations builder, and ecommerce features.

Core Features

Ease By AI provides a range of features designed to enhance communication with customers through WhatsApp. These include connecting up to 20 numbers to the Official WhatsApp API, importing and storing up to 1 million contacts in CRM, sending messages via APIs, and receiving messages via webhooks.

Additional features encompass creating custom fields in CRM, filtering contacts via segments, sending bulk campaigns, and collecting payments via WhatsApp native payment campaigns.

Automation and Chatbot Features

The platform offers capabilities for creating basic chatbots and automations without the need for external APIs or apps. This includes creating drip campaigns, sending repeated reminders, and triggering messages via inbound webhooks using an automations builder.

Furthermore, businesses can create WhatsApp ecommerce bots by manually adding products and utilize WhatsApp native forms or mini apps.

Pricing Model

Ease By AI stands out with its affordable one-time platform charge model, which is competitive compared to other platforms that might charge monthly or annually. This approach can significantly reduce long-term costs for businesses, especially those looking to scale their operations.

Feature Set

The feature set offered by Ease By AI is comprehensive, covering all major aspects of WhatsApp business communication, from basic messaging to advanced chatbot and automation functionalities. Competitors might offer similar features, but Ease By AI's integration of CRM, inbox, and automation tools within a single platform is a strong advantage.

Support Availability

Ease By AI provides support via support tickets, with a Service Level Agreement (SLA) of 3 days for response. This is a standard approach for many SaaS platforms, ensuring that customers have a structured way to receive assistance for their issues.

Additional Services

For more complex setups, such as ecommerce chatbot setup, Ease By AI offers additional, paid services. This one-time setup fee of Rs 10000 / $ 250 is indicative of the platform's commitment to providing tailored solutions for businesses with specific needs.