Navigating Access Issues: CourseHero Security Incident Explained

Error Message Received

An error occurred when attempting to access the 'coursehero.com'. The request was blocked due to security policies implemented by the website.

Details of the Security Blockage

The blocking service identified the user's IP address, 107.178.207.131, which was restricted from accessing the site.

Additionally, a proxy IP of 107.154.249.109 (ID 10130-100) was detected, providing further context on the access attempt.

Incident Identification Code

Each blocked incident is recorded for internal purposes, and here the specific identifier is 1167000110060763925-68321711301264068.

Functionality of Imperva’s Security Service

Imperva Cloud Application Security serves to protect and improve the performance of websites, including the one the user is trying to reach.

Potential Causes of Temporary Access Denial

Although Imperva is designed to maintain availability, temporary technical issues or communication failures may limit access, as observed in this incident.

Recommended Solutions for Access Issues

Users are encouraged to attempt accessing the website with a different web browser as an immediate step.

In many cases, waiting a few minutes can resolve access restrictions owing to temporary fluctuations in service.

Monitor Network Status

To stay informed about service health and updates regarding site access, users can check Imperva's network status at 'https://status.imperva.com/'.